FAQ


Shipping

Indeed we do!!

Please allow for up to 3 weeks for delivery on all international orders as packages could get held up in customs.

Most items ship within 2-4 days (within the U.S.). Orders are shipped either via USPS First Class Mail or USPS Priority Mail and they both include tracking.

International orders are shipped via First Class International or Priority Mail International. Please allow up to 3 weeks for delivery, as packages sometimes get held up in customs. 

Oh no! It's rare that our items arrive damaged as we try to securely package each item with high quality packing materials - but things happen!

Just contact us via email within 48 hours of receiving your order. Email hello@peachandvalley.com with a few photos of the damage and we will file a claim. We will send a replacement once the claim has been processed. A refund/replacement will not be issued until the claim has been processed.

Returns + exchanges

We want you to be 100% happy with your items! If you are not satisfied with your order, please contact us at hello@peachandvalley.com within 48 hours of delivery

Please note that custom orders are non-refundable.

You sure can!

We accept cancelations within 48 hours of placing your order. After 48 hours there will be a 20% restocking fee.

Of course you can!

If you'd like to change anything on your order, please contact us at hello@peachandvalley.com as soon as possible and we will check your order to see what we can do!

Other tidbits

I'm terribly sorry to say that we currently don't offer logo designs. There are a ton of beautiful brand designers that would be a better fit for you!

Heck yes we do!

We LOVE bringing our customers ideas to life! If you have an idea and would like for us to create it for you, contact us at hello@peachandvalley.com and we will collaborate!

Oh darn!

Unfortunately we cannot change your order or the price you paid for your items once the order is placed. So even though we aren't able to honor the new sale, we run sales throughout the year so keep your eye out for the next one!